FAQ
I like one of your sculptures, but I want it in a different color. Can you do that?
Yes, do not hesitate to message me. I'm happy to refinish a sculpture to your desired color.
Do you accept commissions?
Yes, please feel free to email me at hello@the-zendoc.com or fill out the contact form.
How does the commission process work?
My commissions guideline provides in depth information regarding the commissions process.
The artwork is in an exhibition. How long will it take to receive my order?
Please note, any wall sculpture in an exhibition will ship after the exhibition has closed. The exhibition information will be included on the artwork detail page.
Your order will be processed and shipped within 3-7 business days after the exhibition. Once your order has been processed, you will receive an email notification confirming your order has been shipped with updated tracking information.
Do you ship internationally?
Yes, however, for orders outside the US, please note that VAT (Value Added Tax) is not included in shipping rates and customs fees may apply depending on the import taxes and/or customs duties of your home country. The collector is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.
Do your artworks have hanging hardware attached?
Yes, all artworks and wall sculptures are ready to hang.
Will I be subject to tarriffs?
For orders outside the US, please note that VAT (Value Added Tax) is not included in shipping rates and customs fees may apply depending on the import taxes and/or customs duties of your home country. The collector is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.
Can I change my shipping address?
If your order has not yet been shipped, you can update your shipping address. Additional shipping charges may occur. We are unable to redirect orders once they have been dispatched. Once marked as "delivered" by carrier tracking, we are not responsible for the package. Please ensure the correct address is entered when placing your order.
Do you ship to PO boxes?
We are unable to ship to PO boxes.